Recently, reports from our customers indicate that certain individuals are calling from various phone numbers, introducing themselves as company representatives, and attempting to request money under labels such as “website support fee,” “technical service charge,” “server upgrade,” “annual service,” or “security package.” Such contacts and payment requests are not related to ERAsoft and are often intended as fraud.
Our main goal is to protect our customers’ financial and information security. Therefore, we kindly ask everyone: do not make any payments to personal cards or unknown bank accounts. If you receive any payment demand or “urgent” instruction, please verify it through official channels.
ERAsoft Payment Policy: Official Contract and Invoice Only
ERAsoft follows transparency and proper documentation in its payment processes. Every service and payment in our company has a legal basis. Therefore:
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Payments are made only under an official contract;
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An invoice is always issued for payment;
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Official documents clearly state the payment amount, service name, duration, and terms.
If someone asks you for money using phrases like “just transfer it to this card number,” “send it to this number,” or “if you don’t pay now, the website will be stopped,” it is highly likely to be a scam. Do not accept or comply with unofficial payment requests made in the name of ERAsoft.
How to Recognize Scam Calls (Most Common Signs)
Scammers usually follow the same pattern. Be cautious if you notice any of the following:
Rushing and psychological pressure
Statements like “it must be paid today,” “if you don’t pay now, the service will be suspended,” or “this is the final warning” are red flags.
Directing you to a personal card or unknown account
Requesting payment without an invoice and without official company banking details is not legitimate.
No invoice or contract provided
Demanding a “support fee” without official documentation violates ERAsoft procedures.
Vague or inconsistent information
They avoid clear answers about the service name, duration, package content, or how the price was calculated.
Attempting to collect sensitive information
Sometimes the goal is not only money but also data: tax/VAT details, banking information, OTP codes, email logins, admin panel passwords, etc.
What Should You Do? Step-by-Step Security Guidance
If you receive a suspicious call or message, follow these steps:
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Do not make any payment. Even if it seems “urgent,” verify first.
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Request official documentation. An invoice, contract number, service name, period, and amount must be provided.
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Do not share personal or sensitive data. Never share card details, CVV, OTP codes, internet banking passwords, admin panel access, or any confidential information.
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Save the caller’s number and messages. The number, date, time, requested amount, and provided payment details may be needed for review.
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Contact ERAsoft immediately. Report the suspicious case through official channels and confirm the information.
Why Is This Important?
As digital services become more widespread, fraud methods continue to evolve. By using company names, scammers try to gain customers’ trust. Terms like “website support,” “technical service,” “hosting,” “domain,” and “security” sound familiar to many people, which is why scammers often exploit them.
A single careless action can lead to financial loss and risks that may harm business operations. Therefore, the rule for payments is simple: no official document — no payment.
ERAsoft Principle: Transparency, Documentation, Security
At ERAsoft, security is a priority alongside customer satisfaction. Our procedures ensure that:
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services are agreed in advance;
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pricing and service terms are confirmed in writing;
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payments are processed officially.
This approach protects both the customer and the service provider. If a payment request does not align with these principles, it cannot be associated with ERAsoft.
Frequently Asked Questions (FAQ)
1. What is a “website support fee”? Does ERAsoft have such a payment?
At ERAsoft, services are provided based on packages and contracts. Any support/maintenance payment is made only under the contract terms and via an official invoice.
2. Someone called and mentioned ERAsoft. How can I be sure?
The caller must provide an official invoice, service details, and the contractual basis. If in doubt, verify through official channels.
3. They asked me to pay to a personal card. What should I do?
Do not pay. It is highly likely a scam. Record the details and report it to ERAsoft immediately.
4. They threatened that my website will be stopped. Is that possible?
Scammers often use such threats to create fear. Without an official contract and proper procedure, such actions are not realistic. Still, confirm with official support.
Conclusion and Call to Action
We kindly ask our customers: do not make payments to unknown accounts or personal cards, and treat calls/messages requesting a “website support fee” with caution. ERAsoft accepts payments only under an official contract and invoice.
If you suspect anything, contact us immediately.